Incorrect or Damaged Goods

We apologise if you have experienced an error with your Builderstuff delivery. Please report any discrepancy to us within 7 days of receipt of the goods and we will endeavour to resolve any issue as quickly as possible. Please email info@builderstuff.co.uk or telephone 0168 600 582 and quote Your Order Number.

Where replacements are required, we will ensure these are despatched without delay, subject to availability.

Should your consignment arrive in poor condition we would ask that this is noted on any carrier documents. Where signatures may not be taken for any reason, we advise that you request for any damages be noted on the carrier’s device or documents. We strongly advise that you take a photo of any damaged packaging as well as the delivery label.

Regrettably credits in relation to parcel shortages cannot be upheld if the consignment has been signed for as complete.

 

Customer Return Requests

This typically refers to goods supplied that are no longer required and must be approved by the Builderstuff Customer Services team. All requests must be accompanied with the relevant Order Number. Please issue your request by contacting info@builderstuff.co.uk or telephone 0168 600 582 and quote Your Order Number.

• Only goods bought within 28 days may be considered for return.

• Goods being returned for credit must be of a minimum invoice value totalling £75.00 (exclusive of VAT).

• All returns will be subject to a handling charge of £25.00 (exclusive of VAT).

• All goods must be in their original packaging and in good condition: Unused, un-opened and un-damaged & without any additional labelling or marking.

• Goods with either an expiry or best before date, may be declined for return.

• Goods returned will be subject to an inspection by our QC Department. Only goods deemed suitable for re-sale can be passed for credit.

• We are unable to accept product in less than minimum order quantities for credit.

• It will remain the customers responsibility to return the stock.

• It will remain the customers responsibility to pack the stock appropriately, ensuring the product arrives in resalable condition.

• We regret that any unsolicited returns will be refused.

• Credits can only be issued upon receipt of goods and approval by QC.

Any return of stock due to service failure as agreed will be collected at our cost. Please ensure these goods remain in a resalable condition and may be inspected by our QC team prior to credit.